FAQ

Has the account been delinquent or been on vacation hold?

Yes. Try power cycling the router.

No.  See following:

• Is this happening on one or more devices?
  • One Device
    • Try fully unplugging/Turning the device fully on and off again
    • Check for airplane mode, ensure Wi-Fi is turned on
  • Multiple Devices
    • Does your router and POE have lights on it?
      • Yes.
        • Try unplugging and replugging the router and POE(See pictures)
        • Verify the cables are as the diagram below shows.
        • If you still have no internet, Please call our technical support line (406) 363-2183
      • No
        • Check that the router and POE(See pictures) are plugged in correctly
        • If device is plugged in and still no lights, Try another outlet and check the breaker
        • If you still have no internet, Please call our technical support line (406) 363-2183

• Is it on one device? Try power cycle or unplug the device
  
  
• Multiple devices? Power cycle the router
  
  
• I have added a new device or printer?
  
  • Is it a computer and is it updating
  • Is it a printer and is the Direct to Print is off
  • Other Device – unplug and test
• No Lights (Router and/or POE)
  
  • Try another power outlet/surge protector. Check breakers.

POE

• Solid Green on and working
• no light or Flashing Green; not working

U6

• Solid Blue/Solid Green – Your router is online and working
• Blinking Blue – Updating
• Blinking Red – Your Router doesn’t have internet connection
• Solid Red – Lost internet connection
• Blinking Orange – Your router is booting up, this may take ~4 minutes.
• Solid Yellow/Blinking Yellow – Your router is currently performing an update, This may take up to 10 minutes, Do not unplug the router.
• No light with power – Booting up

U4

• Solid Blue/Solid Green – Your router is online and working

• Blinking Red – Your Router doesn’t have internet connection

• Solid Red – Your Router Lost internet connection

• Blinking Yellow – Your router is booting up, this may take ~4 minutes.

• Solid/Blinking White – Your router is booting up, this may take ~4 minutes.

• Blinking Green – WPS is active/Scanning for u4 mesh

U4 Mesh

• Solid Blue/Solid Green – Your router is online and working

• Blinking Red – Your mesh is not connected to the main router

• Solid Red – Your mesh is not connected to the internet

• Blinking Yellow – The mesh is booting up, this may take ~4 minutes.

• Solid/Blinking White – The mesh is booting up, this may take ~4 minutes.

• Blinking Green – WPS is active/Scanning for router/u4m

ONT Fiber Installs

844 Router

• Power Light
  
  • Flashing Green The Router is booting up, this may take ~4 minutes
  • Solid Green The Router is Fully booted up
• Broadband Light
  • Solid Green Router is online
  • Solid Red Router is offline
  • No Light Router is offline
• Service Light
  
  • Green/Flashing Green Router is online
  • Red Router is Offline
• WiFi 2.4 Ghz / 5 Ghz
  
  • Green/Flashing Green on and Broadcasting
  • Red Router is Offline

• Is the card a new card or have a new expiration date?
• Have you updated payment on the portal or with our billing department?
• Is the billing address different from your physical address?

You can update payment information by logging into your portal account (you may need to create a log in) or calling our office at (406) 363-2183 Ext 5

We do. There is a $2 a month fee for printed invoices but we would be happy to send paper bills to those who choose them. Invoices are emailed/mailed out 2 weeks prior to invoice due date.